Operations Planner
Preventative Maintenance / Breakdowns
Street Cranexpress is a family-run, innovative British business with 50 years’ experience in the lifting equipment sector.
The services we offer include maintenance, breakdowns, repair, modernisation, and certification of lifting equipment. At its core, Street Cranexpress is a customer service company, and we pride ourselves on our ability to keep the UK’s factories productive, no matter the industry.
The Role
This is an opportunity to deliver a proactive, high-quality customer care experience to both existing and prospective customers. Working within our operations department, you will play a key role in ensuring all enquiries are handled promptly, effectively, and in line with our service level commitments, while also contributing to the continuous improvement of our processes and procedures.
This is a full-time position, working Monday to Friday from 08:45 to 17:00, with a 45-minute lunch break.
Duties of the Role
- Provide excellent customer service in line with our departmental standards, procedures, and guidelines.
- Coordinate Preventative maintenance and breakdown visits utilising our planning software.
- Sourcing and requesting appropriate resource for the job, engineers, plant etc.
- Placing orders to suppliers and chasing when applicable
- Organising the despatch of parts for delivery or collection.
- Maintain customers’ records.
- Deal with customer queries professionally and efficiently.
- Assisting with the contract renewal process
- Taking ownership of jobs and seeing them through to completion
- Updating our software systems
- Track and manage costs on jobs.
- Any other duties as reasonably required.e
Skills Required
- Experience in a customer service role.
- Ability to work under pressure and deal with challenges in a professional and calm manner.
- Excellent communication skills and demonstrate ability to communicate with people face to face, on the telephone, and via written communication.
- Ability to take ownership for all customer service-related enquiries received and see through to full resolution.
- Confidence to use initiative and make sound commercial decisions.
- Flexibility and ability to prioritise.
- Fully conversant with Microsoft Word, Outlook, and Excel
What we offer:
- Competitive Commission scheme
- 33 Holidays (including bank holidays)
- Free Holiday on your Birthday
- 5- and 10-year Long Service Award
- Flexi-time policy
- Contributory Pension Scheme
- 2 x basic wage death in service benefit
- Opportunities for development
- Private on-site gym facilities
- Westfield Health
- Eye Test Vouchers
- Access to Reward Gateway (discount platform)