Operations Planner / Scheduler

Street Cranexpress is a family-run, innovative British business with 50 years’ experience in the lifting equipment sector.

The services we offer include maintenance, breakdowns, repair, modernisation, and certification of lifting equipment. At its core, Street Cranexpress is a customer service company, and we pride ourselves on our ability to keep the UK’s factories productive, no matter the industry.

Street Cranexpress are a growing, national company with a blue-chip customer base from a range of industries. We are currently looking for engineers to join our ever-expanding team of experts on the exciting projects we have.

The Role

To provide a pro-active and efficient customer care service package to existing and potential customers, by ensuring that all enquiries are resolved efficiently, effectively and within the department’s service level commitments, striving to continuously improve processes and procedures.

This is a full-time role from 08:45 – 17:00 Monday to Friday including a 45-minute lunch break.

Duties of the Role

Provide excellent customer service in line with our departmental standards, procedures, and guidelines.
Coordinate Preventative maintenance and breakdown visits utilising our planning software.
Sourcing and requesting appropriate resource for the job, engineers, plant etc.
Placing orders to suppliers and chasing when applicable
Organising dispatch of parts for delivery or collection.
Maintain customers’ records.
Deal with customer queries professionally and efficiently.
Assisting with the contract renewal process
Taking ownership of jobs and seeing through to completion
Updating our software systems
Track and manage costs on jobs.
Any other duties as reasonably required.

Skills Required

Experience in a customer service role.
Ability to work under pressure and deal with challenges in a professional and calm manner.
Excellent communication skills and demonstrate ability to communicate with people face to face, on the telephone, and via written communication.
Ability to take ownership for all customer service-related enquiries received and see through to full resolution.
Confidence to use initiative and make sound commercial decisions.
Flexibility and ability to prioritise.
Fully conversant with Microsoft Word, Outlook, and Excel

What we offer:

In addition to the benefits listed below, there will be many routes of progression available to you at Street Cranexpress, thanks to our emphasis on growth and heavy investment in training and development.